Tata Capital Hiring For Work From Home | Customer Service Executive | Apply Here !!

Roles and Responsibilities:

• Identify target areas for prospective business.
• Pre-screen customer segments as per the organization norms.
• Ensure the number of log-ins along with disbursement.
• Ensure high customer satisfaction level by proactively understanding customer needs and cross-sell multiple products as per the requirements.
• Execute sales promotion activities to build customer interest in the TCFSL brand.
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels.
• Ensure compliance with all Audit/RBI regulations.

Skills and Requirements:

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.