Sutherland Hiring For Work From Home | Customer Service Associate ,Incident Analyst | Apply Here !!

Required Skills:

• Basic PC Keyboarding skills.
• Good communication and analytical skills.
• Excellent verbal and written communication skills.
• Strong problem-diagnosis and problem-solving skills.
• Multitasking skills.
• Able to communicate effectively in writing and verbally.
• Good organization skills.

Job Profile & Responsibilities for Customer Service Associate:

• Read and understand the process documents provided by the customer.
• Analyze the insurance claims and process as per standard operating procedures.
• Support for general building inquiries.
• Access customer records and verify customer account information.
• Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met in an efficient manner.
• Develop problem-solving abilities.
• Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions.

Job Profile & Responsibilities for Incident Analyst:

• Leveraging technology to issue all communications and providing key stakeholder management.
• Leading, driving, facilitating all investigation activities, meetings, and conference calls.
• Forming collaborative action plans with specific actions, roles, and deadlines and ensuring these are completed.
• Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, etc.
• Supporting and nurturing process improvements and knowledge base improvements.
• Continually maintaining and developing tools and resources to manage major incidents effectively.
• Providing periodic major incident metric reports.