Excitel Hiring For Any Graduate
Job Roles and Responsibilities:
- Handle Inbound and Outbound Calls: Engage with customers and clients through both incoming and outgoing phone calls.
- Identify Customer Needs: Determine the specific needs of customers, resolve any issues they may have, and provide appropriate solutions.
- Upsell Products: Where possible, promote and sell additional products or services to customers.
- Maintain Client Relations: Establish and nurture positive relationships with clients to ensure their satisfaction.
- Record Conversations: Keep records of interactions with customers, including details of the conversation, issues addressed, and solutions provided.
- Data Analysis: Analyze the data from customer interactions to identify trends and areas for improvement.
- Report Generation: Prepare and submit reports in a timely manner, summarizing customer queries and interactions.
Skills and Requirements:
- Educational Qualifications: Undergraduate or graduate degree in any field.
- Customer Service Experience: Prior experience in customer service and call centers is a plus, indicating an understanding of customer support practices.
- CRM Knowledge: Familiarity with Customer Relationship Management (CRM) practices and systems is beneficial.
- Customer-Centric Attitude: Possess a customer-oriented approach and maintain professionalism in all interactions.
- Multitasking and Time Management: Strong ability to handle multiple tasks simultaneously and manage time effectively.
- Communication Skills: Excellent communication skills, both written and verbal, and active listening capabilities are crucial.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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