Ebay Hiring For Any Graduate | Customer Service Representative | Apply Here !!

Job Roles & Responsibility:

• Handle day-to-day reactive issues with customers via email and chat channels.
• Outreach could involve phone communication.
• Complete assigned tasks and responsibilities in a timely manner.
• Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes regularly.
• Meet and exceed the TAT (Turnaround Time) and quality of delivery as per the specified target, paying attention to details.
• Work as per defined processes and SLA (Service Level Agreement), especially in resolving Outlook issues.
• Resolve issues for merchants related to any eBay-specific impediment to growth and sales.

Skills and Requirements:

• Demonstrate strong probing and problem-solving skills.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Expert knowledge of MS Office, especially PPT and Excel.
• Data interpretation and quality insight understanding.
• Ability to work well in a team environment and collaborate effectively with others.
• Excellent time management, strong communication, and interpersonal skills.
• Self-starter with a positive attitude.
• Ability to always remain professional.
• High on accountability to provide end-to-end solutions to customers.
• Experience in handling customer complaints is an advantage.