American Express Hiring For Customer Service
About American Express:
American Express, commonly known as Amex, is a global financial services company based in the United States. Founded in 1850, it has grown to become one of the world’s largest and most respected financial institutions. Amex is primarily known for its credit card services, charge cards, and traveler’s cheques, but it also offers a wide range of financial products and services to consumers and businesses.
Required Skills:
- Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied by Quick Comprehension & Clear Articulation.
- Academic Background: Graduate/Undergraduate.
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability To Toggle Between Screens/Tools.
- Ability To Take Independent Decision & Meet Stringent Deadlines.
- Typing Speed (30 Words/Minute) with B2 and above level of communication as per CEFR scale.
Job Profile & Responsibilities for Customer Service:
- Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
- Ability To Comprehend & Respond To All Customer Queries (Through Chat or Phone, as required) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
- Adherence To Quality and Compliance Guidelines.
- Communicates Effectively, Verbal as Well As Written Ability to recognize tone and mood of customer through written and voice communication.
- Strive to Customer First Resolution (CFR) and reduce bad demand.
- Ability to Address 2-3 conversations simultaneously on chat.
- Deliver to all the key metrics as per organizational goals.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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