Aircall is Hiring For Freshers | Customer Service Specialist | Apply Here !!

Aircall is Hiring For Freshers

Aircall is Hiring For 2023 :

About Aircall Department:

Aircall is a phone and communication platform designed for sales and support teams. It’s a cloud-based voice solution that’s easy to use, reliable, and integrates with various CRMs and essential business and communication tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and more. Aircall empowers SMBs to boost productivity and make customer and employee satisfaction central drivers of growth through a combination of robust software and dedicated support.

Roles and Responsibilities:

• As a Customer Support Specialist, you’ll serve as an advocate for Aircall’s customers, bridging the gap between them and the Aircall platform.
• You will assist customers in navigating the product, resolving issues, and providing solutions.
• Even if an immediate solution isn’t available, your role is to ensure that customers are aware that you are committed to ensuring a positive Aircall experience for them.
• You will collaborate closely with the global support team and other internal departments to deliver a world-class customer support experience.

Skills and Requirements:

• Ideally, you have 1+ year of experience in a SaaS B2B customer support role, or you possess transferable experience and skills.
• Bilingual proficiency in a specific language is required.
• Familiarity with ticketing tools and systems.
• Understanding of CRM systems.
• Strong grasp of basic computer skills.
• Technical aptitude, including the ability to comprehend and explain technical concepts to customers and internal stakeholders.
• Self-driven and comfortable working independently.
• A curious nature that drives you to understand and troubleshoot complex customer inquiries.
• Excellent time management and prioritization skills.
• Exceptional written and verbal communication abilities.
• A creative and passionate approach to helping others.
• An unwavering sense of empathy.
• The capacity to multitask across various platforms and forms of communication.
• Willingness to collaborate with multiple teams in an international and multilingual remote/hybrid environment.
• A desire to contribute to a rapidly growing company.
• Availability to work overnight shifts.

Apply Link:- Click Here

How to Apply for Off Campus Drive ?

• Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application form after verification.

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